Comments & Complaints

Comments And Suggestions

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing at reception.

Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened.

The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made.

If you use this procedure it will not affect your right to complain to the Health Service Authority. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person.

If you wish to make a complaint, please telephone, write a letter or email our practice manager, Mrs Vicki Davies. The email address to use is:

Practice.manager.w93018@wales.nhs.uk

We believe it is important to deal with your concerns swiftly. We shall acknowledge your complaint within two working days of receipt and aim to have looked in to your concern within 30 days. We will then be in a position to offer you an explanation or a meeting with those involved.

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